Privacy Policy
Last updated: 9th January 2026
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us
Who we are
We are a UK sole trader providing joinery services.
If you have any questions about this policy or how we use your data, you can contact us using the details on this website.
What information we collect
When you contact us through our website, we may collect the following information:
- Your name
- Your email address or phone number
- Your address (if you choose to provide it)
- Details about your project
- Any files you choose to upload (such as photos)
- Basic technical information such as your IP address (automatically collected)
You only need to provide the information necessary to allow us to respond to your enquiry. If you prefer not to provide certain details via our website, you may contact us through our Facebook page.
How we collect your information
We collect information when you:
- Submit an enquiry using our website contact form
- Voluntarily upload files as part of your enquiry
- Browse our website (limited, anonymous analytics)
Why we collect your information
We use your information to:
- Respond to your enquiry
- Provide quotes or information you request
- Assess the details of your project
- Communicate with you about potential work
We do not use your information for marketing purposes unless you have explicitly asked us to do so.
Lawful basis for processing your data
Under UK GDPR, we process your personal data under legitimate interest.
This means we only use your information in ways you would reasonably expect when you contact us about our services.
File uploads
If you choose to upload files:
- Files are used only to help us understand and assess your enquiry
- Please do not upload documents containing sensitive personal information
- Uploaded files are stored securely and are not shared with third parties
How long we keep your information
We only keep your personal data for as long as necessary.
Typically:
- Enquiry information is kept for up to 12 months
- Uploaded files are kept for up to 12 months, or deleted sooner if no work proceeds
We may keep information for longer if required for legal, accounting, or insurance purposes.
Who we share your information with
We do not sell or trade your personal data.
Your information may be processed by trusted third parties only where necessary, such as:
- Our website hosting provider
- Our email provider
These providers are required to keep your data secure and confidential.
Website analytics
We use Plausible Analytics to understand how our website is used.
Plausible:
- Does not use cookies
- Does not collect personal data
- Does not track users across websites
This information is anonymous and helps us improve our website.
Cookies
Our website only uses essential cookies that are required for it to function properly, such as performance and security-related cookies.
We do not use tracking or advertising cookies.
Links to other websites
Our website may contain links to third-party websites, such as Facebook.
We are not responsible for the privacy practices of other websites. Please check their privacy policies if you choose to visit them.
Your data protection rights
You have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your personal data
- Object to or restrict how we use your data
To exercise any of these rights, please contact us.
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Keeping your data secure
We take reasonable steps to protect your personal information, including:
- Secure website hosting
- HTTPS encryption
- Regular software updates
Changes to this policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.